FAQ: 4Next Online login & accounts

Your user name for 4Next is your email address for your facility or managing group.

1. If you've forgotten your user name or password, 4Next will lock you out for 1 hour after 10 unsuccessful attempts to sign in.

If you can't remember your password, you must set up a new one. 4Next support can't reset your password, this needs to be done by you.

1. If you've forgotten your user name or password, 4Next will lock you out for 1 hour after 10 unsuccessful attempts to sign in.

1. Click on the 4Next opening view.
2. When prompted to sign in, click the Get Help link under .
3. Click the Forgot or expired password link.
4. Follow the prompts to set up a new password.

If you've forgotten your user name or password, 4Next will lock you out for 1 hour after 10 unsuccessful attempts to sign in.

• Your user name for 4Next is your email address for your facility or managing group.
• Reset your password to set up a new one

If you get locked out, click the Contact Us button below, complete the form, and then click .

4Next uses 2-factor authentication to prevent unauthorized access to your account and to protect the privacy of our patients. For receiving your authentication code, set up your account with one of the following:

• Cell phone number that reliably receives text messages (required for setting up your account)
• Land line number to receive a voice message (after your account is set up, if cell phone texting is not the best thing for you)

Yes. Please click the Contact Us button below, complete the form, and then click .

Each account allows only one phone number to receive a confirmation code for login. The code can be sent as a text or a voice message.

If your site has one person who normally handles referrals, any person who is covering (vacation, sick time, etc.) has to have their own account. Any actions taken under your login can only be performed by you and nobody else.

1. Sharing an account is a violation of the password security policies for 4Next. Violations can result in disciplinary action, including the loss of access to 4Next for your site.

Once your new account request is received and approved, A system generated email is sent from '4Nextproductteam@partners.org' with instructions to log in.

Check your inbox and junk folder for an enrollment email from 4Nextproductteam@partners.org.

The temp password expires after 10 days.

Yes. Please click the Contact Us button below, complete the form, and then click .

You may see this message after running 4Next for an extended period without closing down the browser. To resolve this problem:

1. Close down the browser entirely by clicking  in the upper right.
2. Relaunch the browser.
3. Reconnect to https://4next.massgeneralbrigham.org/

If you see this message: Sorry, you can't access 4Next because you are not assigned this app in Okta.

your account was deactivated for some reason or by mistake.

Please click the Contact Us button below, complete the form, and then click .

Before a facility can come online with 4Next non-acute, at least two (2) users must complete the online training. To start, complete and submit the enrollment form for access to the system.

Once your new account request is received and approved, A system generated email is sent from '4Nextproductteam@partners.org' with instructions to log in.

Check your inbox and junk folder for an enrollment email from 4Nextproductteam@partners.org.

The temp password expires after 10 days. Once you are in the application please click on the Help link in the upper right hand corner, then click on the eLearn link to go through the training tutorial.

To add sites for your group, click the Contact Us button below. In the message, list each site to be added, including the name, full address, and any ‘also known as’ names that can help find the site for referrals. Click Submit when the list is complete.

1. 4Next requires documentation that you’re a SNF, HHA, LTAC, Rehab, or Hospice with a CMS/JCAHO license. In addition, you need to identify a minimum of two (2) staff members who must complete 4Next online eLearning and ensure that referrals are handled in a timely manner.

For a facility to become an online provider to receive online referrals:

1. Click the Contact Us button and submit a request to receive 4Next referrals online.
2. When the 4Next Support team contacts you, submit the required documentation as an attachment.
3. The staff (at least 2) who'll be completing the eLearning and handling referrals must complete the online access request form, eSign the password security and confidentiality statements, and forward to their manager to sign.

4Next non-acute enrollment request form (pdf) - click the link to open; instructions to download, complete, sign and send are included.

4. The manager must eSign all access request forms and forward them to the 4Next support team. (Complete instructions are included on the form.)
5. Once the 4Next support team receives and validates the requests, for each new user, they will grant access to the 4Next eLearning and a system generated email will be sent with login instructions. 
   The confirmation code expires after 10 days.
6. After logging in for the first time, each new user must complete online training by clicking the Help link in the upper right to find eLearn.
7. The manager must ensure that each new user has completed the online training.
8. Once at least two (2) staff members have completed training, the manager can click the Contact Us button below, complete the form, and then click to let the 4Next support team know who those staff members are.
9. When 4Next support verifies that the new users have been trained, the new facility will be granted online access.

To request access for additional sites, your manager must click the Contact Us button below, complete the form, and then click . Required information includes your full name, work email, and the name, city, and state for each site to be added.

1. You must be trained to use 4Next by someone at your site. Your manager or another staff member must sign your application for enrollment to affirm that you are an employee of the facility and that you're trained.

1. Complete the online access request form, eSign the password security and confidentiality statements, and forward to the staff member who can affirm your employment and training.

4Next enrollment request form (pdf) - click the link to open; instructions to download, complete, sign and send are included.

2. The staff member who can affirm your employment and training must eSign your request form and forward it to the 4Next support team. (Complete instructions are included on the form.)
3. Once the 4Next support team receives and validates your requests, you will receive a system generated email with instructions for your login.
   The confirmation code expires after 10 days.

For a facility to become an online provider to receive online referrals:

1. At least two (2) staff members must have access to ensure timely handling of referrals.
2. Those staff members must complete the online access request form, eSign the password security and confidentiality statements, and forward to their manager to sign.

4Next non-acute enrollment request form (pdf) - click the link to open; instructions to download, complete, sign and send are included.

4. The manager must eSign all access request forms and forward them to the 4Next support team. (Complete instructions are included on the form.)
5. Once the 4Next support team receives and validates the requests, for each new user, they will grant access to the 4Next eLearning and a system generated email will be sent with login instructions. 
   The confirmation code expires after 10 days.
6. After logging in for the first time, each new user must complete online training by clicking the Help link in the upper right to find eLearn.

7. The manager must ensure that each new user has completed the online training.
8. Once at least two (2) staff members have completed training, the manager can click the Contact Us button below, complete the form, and then click to let the 4Next support team know who those staff members are.
9. When 4Next support verifies that the new users have been trained, the new facility will be granted online access.

Otherwise, click the Contact Us button below, complete the form, and then click .